Returns, Cancellations & Shipping

Effective August 17, 2026

Standard tags

Unused, unactivated, non-customized tags may be returned within 15 calendar days after delivery in their original condition. Contact support before returning an item. Customers pay return shipping unless the item arrived defective or incorrect. Original shipping charges are not refundable.

Customized tags

Customized or personalized tags are final sale and cannot be returned or exchanged.

If a customized tag arrives damaged, defective, or different from the approved order, contact us within 15 days after delivery. We will review the issue and, when appropriate, replace or correct the item.

Cancellations

An order may be cancelled only before production or customization begins. Once production begins, customized orders cannot be cancelled.

Shipping

Delivery estimates are not guarantees. Customers are responsible for providing a complete shipping address during Clover checkout. Contact support promptly if an address is incorrect.

Contact

Spin City DJs Entertainment LLC, DBA FamilyBeacon
P.O. Box 3003, Immokalee, FL 34143
support@spincitybrands.com